a18k Terms & Conditions

a18k is an online gaming platform offering various entertainment services to players in Bangladesh, including casino games, slots, fishing games, and sports betting. The platform operates under SSL encryption and follows fair play principles.

These terms apply to the a18k website, mobile version, and all digital services. If you disagree with any part of these terms, please stop using the platform.

2.1 Registration Requirements

To open an account on a18k, you must provide accurate and complete information. Each person may only open one account. If multiple accounts are found belonging to the same person, all accounts will be cancelled and deposited funds may be forfeited.

2.2 Accuracy of Information

The name, address, phone number, and identity document details provided at registration must be truthful. Registering with false information will be treated as a violation of these terms.

2.3 Account Security

It is your responsibility to keep your account password and login details completely confidential. Do not share your login details with any third party. If you suspect unauthorised access to your account, notify the a18k support team immediately.

• Use a strong password (a combination of letters, numbers, and special characters)
• Do not leave your device unlocked and unattended while logged into your account
• Avoid logging in over public Wi-Fi
• Change your password regularly

The a18k authority may request identity documents (National ID, passport, or driving licence) from you at any time for age verification. If the requested documents are not submitted on time, your account may be temporarily suspended.

3.1 Grounds for Ineligibility

• Under 21 years of age
• Being a family member of an a18k employee
• Having previously been banned from a18k
• Accessing from a region where use of the platform is legally prohibited

a18k is committed to protecting minors from gaming. If a minor uses someone else's account, the account holder bears full responsibility.

4.1 Deposit Rules

Deposits on a18k are accepted only through the following methods: bKash, Nagad, Rocket, Upay, and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount is ৳200.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 1 hour. Funds will only be sent to the same payment method used for the deposit.

4.3 Transaction Cancellation

a18k reserves the right to cancel or suspend any transaction in cases of fraud, money laundering, or other suspicious activity. In such situations, the relevant funds may be transferred to the relevant regulatory authority.

5.1 Welcome Bonus

New members receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. For example: deposit ৳1,000 and receive a ৳1,500 bonus, giving a total balance of ৳2,500. Or deposit ৳12,000 or more and receive the maximum bonus of ৳8,000, giving a total balance of ৳20,000.

5.2 Wagering Requirements

To withdraw a bonus, you must wager 15 times the bonus amount (on the bonus amount only, not deposit + bonus). Example: ৳1,500 bonus × 15 = ৳22,500 must be wagered before the winnings from the bonus become withdrawable.

• Bonuses cannot be withdrawn before wagering requirements are met
• Bonuses have a fixed validity period — they will be cancelled if not used within the set time
• Each promotion may have its own separate terms
• a18k reserves the right to modify or cancel any promotion at any time

5.3 VIP Program

The a18k VIP program has three tiers: Bronze, Silver, and Gold. Bronze members receive up to 0.3% cashback per week, Silver members up to 0.7%, and Gold members up to 1.0% weekly cashback. Tiers are upgraded through regular play. In any dispute regarding VIP benefits, the decision of a18k is final.

All games available on a18k (slots, fishing, live casino, sports betting) are operated in accordance with the rules of their respective game providers. Games from providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe use Random Number Generator (RNG) technology, which ensures completely fair and impartial results.

6.1 Technical Issues

If a game is interrupted due to a lost internet connection or any other technical issue, the result of that round is generally saved on the server and play resumes from where it left off once the connection is restored. However, a18k is not liable for any loss arising from such situations.

6.2 Game Result Disputes

If a dispute arises over a game result, a18k will review the server logs to reach a decision. The server log records will be considered final proof.

The following activities are strictly prohibited on the a18k platform:

• Opening or operating multiple accounts
• Using a false identity or fraudulent documents
• Playing games using automated bots, scripts, or software
• Exploiting game vulnerabilities or bugs
• Colluding or conspiring with other players
• Placing artificial bets with the intent of obtaining bonuses
• Money laundering or processing illegal funds
• Attempting to breach the platform's security systems
• Harassing or attempting to harm other members

a18k believes that gaming is a form of entertainment, not a source of income. We encourage players to enjoy games responsibly.

8.1 Self-Control Features

a18k offers the following responsible gaming features:

• Deposit Limits: Set a maximum daily, weekly, or monthly deposit amount
• Time Limits: Limit the amount of time spent gaming each day
• Temporary Break: Temporarily close your account for a set period
• Permanent Self-Exclusion: Permanently close your account

If you notice signs of gaming addiction, contact the support team immediately or visit our Responsible Gaming page for more information.

a18k treats the protection of your personal information as its highest priority. The information you provide is used only for account management, identity verification, and fulfilling legal obligations.

• Your information is protected with SSL encryption
• Your data is not sold to third parties without your consent
• Information may be shared with authorities when required by law
• Details on our use of cookies and tracking technologies are available in our privacy policy

For more details, please visit our Privacy Policy page.

10.1 Closure by a18k

a18k may suspend or permanently close an account at any time without prior notice for the following reasons:

• Violation of terms and conditions
• Providing false information
• Suspected fraud or illegal activity
• Failure to complete age verification
• Failure to meet legal obligations

10.2 Closure by the Member

You may request to close your account at any time. Any valid balance may be withdrawn before the account is closed; however, bonuses with incomplete wagering requirements will be cancelled.

a18k provides its services as an entertainment gaming platform. a18k's liability is limited in the following areas:

• Loss caused by the user's internet connection being disrupted
• Delays or failures by third-party payment providers (bKash, Nagad, Rocket, Upay)
• Unexpected technical errors or server downtime
• Account information being compromised due to the user's own negligence
• Financial losses from gaming (gaming always carries financial risk)

a18k reserves the right to change, revise, or update these terms at any time. Members will be notified of any significant changes via email or through the platform.

Continued use of the platform after any changes will be taken as your acceptance of the new terms. If you do not agree with the new terms, you have the right to close your account.

For any questions about these terms, contact our 24/7 live chat support or email us at [email protected].