Our commitment to protecting your information

1 Introduction & Scope

a18k is a trusted online gaming platform in Bangladesh. When you register on this platform, play games, or use any of our services, you share certain information with us. This privacy policy explains how a18k uses that information, who it is shared with, and how it is kept secure.

This policy applies to all services operated under the https://a18k.lat domain. By continuing to use the platform, you are considered to have agreed to the terms of this policy. If you disagree with any part of it, please stop using the service and contact our support team.

While reading this policy, please note that "we", "our", and "platform" refer to a18k, and "you" or "user" refers to any registered or unregistered visitor of the platform.

2 What information we collect

a18k collects user information in several ways. The information listed below is used to improve our service quality and maintain a safe environment.

2.1 Information you provide directly

When you register or manage your account, the following information is collected:

• Full name, date of birth, and nationality
• Email address and mobile number
• Password (stored in encrypted form — never readable in plain text)
• National ID or passport details for identity verification
• Financial transaction details: money sent or received via bKash, Nagad, Rocket, Upay, or bank transfer

2.2 Automatically collected information

Some information is collected automatically while you browse the platform:

• IP address and device type
• Browser information and operating system
• Page visit history and session duration
• Cookie and local storage data (see details below)
• Referral source (where you came from when you arrived at the platform)

2.3 Transaction and gaming information

Your gaming activity and financial transaction records are stored for each session:

• Deposit and withdrawal history
• Bet amounts and outcomes
• Bonus receipt and usage details
• Game preferences and activity patterns

3 Purpose of using your information

a18k uses the information collected from you for the following legitimate purposes:

• Account management: To handle registration, login, identity verification, and account security.
• Financial transaction processing: To complete deposit and withdrawal requests quickly and accurately.
• Customer support: To help resolve your issues via live chat or email.
• Security and fraud prevention: To detect and prevent unauthorized access, money laundering, and fraudulent activity.
• Responsible gaming: To identify unusual gaming behavior and provide timely support.
• Service improvement: To analyze user preferences and habits in order to improve the platform experience.
• Legal compliance: To comply with applicable laws, regulations, and instructions from regulatory authorities.
• Communications: To send important account notifications, policy updates, and relevant information.

We never sell your information or transfer it to third parties for commercial purposes.

4 Information sharing & disclosure

a18k follows a strict privacy policy. Your information is not disclosed to any third party except in the limited circumstances described below:

4.1 Service provider partners

We work with certain trusted technology and payment service providers to operate the platform. These providers receive only the information necessary to carry out their designated tasks and are bound by our confidentiality agreement.

4.2 Legal obligations

If providing information is required by a court order or a lawful request from a government or regulatory authority, a18k is obligated to comply with the law and provide that information.

4.3 Fraud and security

To prevent fraudulent activity, limited necessary information may be shared with other platforms or security agencies.

4.4 International data transfers

For technical reasons, some information may be stored on servers in other countries. Appropriate security measures are always maintained for such transfers.

5 Cookie Policy

The a18k platform uses cookies and similar tracking technologies. Cookies are small text files that your browser receives from our server and stores on your device.

5.1 Use of cookies

• Essential cookies: To maintain login sessions, save language preferences, and keep security features active.
• Analytical cookies: To understand how the platform is used and to improve service quality.
• Functional cookies: To remember your preferences and settings, so you do not have to set them up again every time you log in.

5.2 Cookie controls

Cookies can be disabled or deleted from your browser settings. Please note, however, that disabling essential cookies may disrupt some core functionality of the platform.

6 Data security measures

a18k gives the highest priority to protecting your personal information. To this end, we have adopted industry-standard technical and organizational measures:

• SSL/TLS encryption: All data transmissions are handled through encrypted connections, preventing third parties from reading your information.
• Password hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Two-factor authentication (2FA): An additional verification layer is available to protect your account.
• Access controls: Only authorized staff have access to necessary information, and all access is logged.
• Regular security reviews: Regular audits are conducted to identify and resolve system vulnerabilities.
• Data backups: Regular backups are taken to prevent data loss and stored in a secure location.

However, transmitting information over the internet is not entirely risk-free. Even as we take every precaution, caution on the user's part — such as using a strong password and logging out after each session — is also very important.

7 Data retention period

a18k retains your information for as long as it is needed to provide services or as required to meet legal obligations. Below is the general retention policy for different types of information:

• Account information: For as long as the account is active and, after closure, in accordance with applicable legal time limits.
• Transaction records: Retained for an extended period in accordance with financial regulations.
• Gaming activity logs: For responsible gaming monitoring and dispute resolution.
• Communication records: For a limited period to improve customer service quality and for potential dispute resolution.

Once the retention period ends, information is securely deleted or anonymized in a way that it can no longer be linked to any specific individual.

8 Your rights

As a user of a18k, you have a number of important rights regarding your own information:

8.1 Right to access information

You can find out at any time what information we hold about you. Contact our support team to receive a copy of this information.

8.2 Right to correction

If any information in your profile is incorrect or incomplete, you can request that it be corrected.

8.3 Right to request deletion

In certain specific circumstances, you may request that your information be deleted. However, some information may not be deletable due to legal obligations or legitimate business reasons.

8.4 Right to object to processing

You may object to your information being used for marketing or profiling purposes, and we will give it appropriate consideration.

8.5 Data portability

You may request your account information in a structured, commonly used format.

To exercise any of the rights above, contact us at: [email protected]. We are here for you 24/7.

9 Protection of minors

a18k is a platform operated exclusively for those aged 21 and above. We do not knowingly collect or store information from any minor. An age verification process is followed at the time of registration.

If a parent or guardian believes that a minor's information has been collected by mistake, please notify us immediately at [email protected]. We will promptly delete that information and suspend the associated account.

21+   For those aged 21 and above only.

10 Policy changes

This privacy policy may be revised from time to time due to service improvements, new legal requirements, or business changes. If a significant change is made, we will:

• Publish a notice in a prominent location on the platform.
• Notify registered users via email.
• Update the "Last updated" date at the top of this page.

Continuing to use the platform after any changes will be taken to mean that you have agreed to the updated policy. We therefore recommend reviewing this page regularly.

11 Contact us

If you have any questions, concerns, or complaints about this privacy policy, please contact the a18k support team through the following:

• Email: [email protected]
• 24/7 Live Chat: Log in to the platform and click the support icon
• Website: https://a18k.lat

Our customer service team can assist in both Bengali and English. Feel free to reach out in whichever language suits you.